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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lupe c

July 9, 2026

5  out of  5
rating by Lupe c
"Have been a State Farm customer for over 15 years and Mary A. has been there for me through out the years. It’s like she’s part of my family. Keep up the good work!!!"
We responded:
"Thank you, Lupe, for your wonderful review! I'm so glad to hear that Mari has been such a supportive presence for you over the years. We truly value your long-term relationship with us. We're always here for you, so feel free to reach out if you need anything else!"
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Salvador Ramirez

July 8, 2026

5  out of  5
rating by Salvador Ramirez
"Excellent insurance agency! They made getting auto and home insurance quick, easy, and affordable. The team was professional, responsive, and answered all of my questions. I highly recommend them to anyone looking for reliable insurance and great customer service."
We responded:
"Salvador, thank you for taking the time to leave us a review! I'm happy to hear that our team made the process of getting insurance smooth and affordable for you. We strive to provide professional and responsive service, so it's great to know we hit the mark. We appreciate your recommendation! Let us know if we can help with anything else."
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angie chavez

July 7, 2026

5  out of  5
rating by angie chavez
"Working with Clayton and his team was great. They helped me save on my auto insurance premium."
We responded:
"What wonderful feedback, Angie! I am incredibly proud of our team for delivering a fantastic experience while helping you secure a lower price on your auto insurance. Thank you for shining a light on our hard work and celebrating our commitment to our customers!"
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Virginia Lichty

June 29, 2026

5  out of  5
rating by Virginia Lichty
"Alberto was amazing and has stellar customer service skills. He helped me transfer my policies over from another agent with ease and efficiency. He patiently and kindly answered my many many questions. Walked me slowly through the process and made me feel good about my decision to transfer. I really appreciate all his help!"
We responded:
"Your review means so much to us, Virginia! Knowing that your interaction with Alberto left you completely satisfied with your decision to join our agency brings a huge smile to our faces. Thank you for choosing our Aurora team to handle your auto and renter's insurance, and welcome to the Clayton Thomson State Farm family!"
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Melissa Mai Mai

June 15, 2026

5  out of  5
rating by Melissa Mai Mai
"Clayton and his time are amazing. They answered all my questions and when we had a accident they were there to make sure we were ok and understood the following steps."
We responded:
"Melissa, thank you for taking the time to leave us a review! I'm happy to hear that we were able to assist you and provide the support you needed after your accident. It's important to us that you feel informed and cared for. We're always here if you need anything else!"
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Brian Mielcarek

June 10, 2026

5  out of  5
rating by Brian Mielcarek
"Clayton and his team are proactive, subject matter experts, show urgency and compassion. I could not recommend them enough. I know I'm covered because they ensure it!"
We responded:
"Hey, Brian! Thank you for your thoughtful review. It means a lot to hear that you’ve experienced responsiveness, compassion, and attention from our office. My team and I work hard to be available when people need us, and we truly appreciate your recommendation. Thank you for placing your confidence in us and for being part of our office family."
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Pablo Antonio

June 5, 2026

5  out of  5
rating by Pablo Antonio
"I just recently had a phone call with Janio, he was the best and a great helper! Thank you to Janio!"
We responded:
"Pablo Antonio, thank you for taking the time to leave us a review! I'm happy to hear that Janio was able to assist you so well. We're proud to have him on our team. Feel free to reach out if you need anything else!"
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Ana Rodriguez

June 2, 2026

5  out of  5
rating by Ana Rodriguez
"I have worked with Mari for the past 10 years, and I couldn't be happier with the service she has provided. She is knowledgeable, responsive, and always takes the time to explain my coverage options clearly. Whenever I have questions or need assistance, she is quick to help and makes the entire process easy and stress-free.

Mari genuine care for her clients. She consistently looks out for my best interests and ensures that I have the right coverage for my needs. Her professionalism, reliability, and dedication have earned my trust over the years.

I highly recommend her to anyone looking for an insurance agent who is experienced, attentive, and truly committed to providing outstanding customer service."
We responded:
"Hey, Ana! Thank you for such a thoughtful review and for your trust over the past 10 years. I’m so happy to hear Mari has consistently provided the knowledge, responsiveness, and care that have made your experience such a positive one. It means a lot to know she has earned your confidence through her dedication and commitment to helping with your life, homeowners, and car insurance needs. We truly appreciate your support and your wonderful recommendation."
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Atul Thapliyal

May 22, 2026

5  out of  5
rating by Atul Thapliyal
"I cannot speak highly enough of Marlyn Melendez at Clayton Thomson’s State Farm office. While evaluating my auto and home policies recently, she was absolutely fantastic. She patiently walked me through all my queries—taking the time to clearly explain the details of my coverages, deductibles, and replacement costs—in a completely impartial way.

She never once tried to push products or upsell me; she just gave me the straightforward facts so I could make an informed decision. Honestly, this is simply the best customer service I have ever received from an insurance agent.

I recently had to make the tough decision to switch providers strictly due to rising premiums across the board, but I want to make one thing absolutely clear: if I ever return to State Farm in the future, it will be entirely because they have incredible agents like Marlyn. She is a massive asset to this agency."
We responded:
"Thank you, Atul, for sharing your experience! I'm so happy to hear that Marlyn provided such exceptional service and helped you understand your policies thoroughly. We strive to offer honest and helpful guidance, and it's great to know Marlyn made a positive impact. If you ever decide to return, we'd be thrilled to welcome you back. We appreciate your support!"
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Richie Chavez

May 19, 2026

5  out of  5
rating by Richie Chavez
"Eric was excellent and helped me with all my questions!"
We responded:
"Thank you, Richie! I'm glad to know that all your questions were addressed. Our team is committed to providing excellent service. If you need anything else, feel free to reach out!"
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Mike Johnson

May 15, 2026

5  out of  5
rating by Mike Johnson
"I spoke with Zeke recently and he was helpful and courteous in getting me updated with my policy changes and vehicle updates. It’s always nice when someone in customer service actually is kind and helpful today!"
We responded:
"Thank you, Mike! I'm happy to hear that Zeke was able to assist you with your policy changes and vehicle updates. We take pride in providing kind and helpful service. If there's anything else you need, feel free to reach out!"
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Martha Wood

May 7, 2026

5  out of  5
rating by Martha Wood
"Clayton got us set up with great policies and has been very responsive to all of our questions and claims"
We responded:
"Thank you, Martha! I'm glad to know you were set up with great policies and that your questions and claims have been addressed promptly. We aim to provide responsive and helpful service. If you need anything else, feel free to reach out!"
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Jason Miller

May 4, 2026

5  out of  5
rating by Jason Miller
"Thank you Aryana!! Your knowledge and expertise were amazing. For everyone else out there, I was paying way too much for insurance with USAA for years and didn't realize it. I let her know what I was looking for, and she gave me a plan that was far less expensive with the same coverage. Working with Aryana was quick and painless. I can't remember a time where I felt great about getting insurance. Thanks again :)"
We responded:
"Thank you, Jason! I'm happy to hear that Aryanna was able to assist you with finding a more affordable insurance plan while maintaining the coverage you needed. It's wonderful to know that your experience was smooth and satisfying. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Ashley Sosa

May 4, 2026

5  out of  5
rating by Ashley Sosa
"Everyone I spoke with was incredibly helpful and patient. I came in with a lot of questions, and each one was answered clearly, thoroughly, and in a way that was easy to understand. I left feeling much more confident and informed, with a completely better understanding of insurance. I truly appreciate the time they took to explain everything and would highly recommend their services."
We responded:
"Thank you for your wonderful feedback, Ashley! I'm so glad to hear that our team was able to assist you with all your questions and provide clarity on insurance matters. Your recommendation means a lot to us, and we're grateful for your trust. If you ever need further assistance, don't hesitate to reach out. Thanks for choosing us!"
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Lynda

April 29, 2026

5  out of  5
rating by Lynda
"Mr. Thomson's agency is the best! They are responsive, take care of any questions or problems we have."
We responded:
"Thank you, Lynda! I'm happy to know that you find our office responsive and helpful with your questions and concerns. We strive to provide the best service possible. Let us know if there's anything else we can assist you with!"
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Juan Estrada

April 24, 2026

5  out of  5
rating by Juan Estrada
"Marlyn was absolutely amazing to work with! She made the entire process so easy, simple, and fast from start to finish. She was incredibly responsive, knowledgeable, and took the time to explain everything clearly, which made the whole experience stress-free.
Not only was the service outstanding, but the pricing was very competitive and honestly better than we expected. Marlyn helped us find a great value without sacrificing coverage/service, and that gave us a lot of confidence.What stood out most was her professionalism, attention to detail, and how much she genuinely cared about helping us find the best option. It’s rare to find someone who combines excellent customer service with efficiency and great pricing. If you’re looking for someone trustworthy, responsive, and easy to work with, I highly recommend Marlyn. We had a fantastic experience and will absolutely be referring friends and family!"
We responded:
"Thank you, Juan, for sharing your wonderful experience! I'm delighted to hear that Marlyn provided such exceptional service and made the process smooth and stress-free for you. Her dedication to finding the best options and her professionalism truly shine through. We're grateful for your recommendation and look forward to assisting you and your referrals in the future. Let us know if there's anything else we can do for you!"
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Samantha Guzman

April 19, 2026

5  out of  5
rating by Samantha Guzman
"Janio was awesome to work with!"
We responded:
"Thank you, Samantha! I'm happy to hear that Janio provided you with such a great experience. Our team is dedicated to offering excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
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Emely Munguia

April 19, 2026

5  out of  5
rating by Emely Munguia
"Me and my husband have worked plenty of times with Alberto Castro he was the easiest and the best too work with found me the perfect price as quick as possible definitely recommend going with him for any insurance needs !!"
We responded:
"Thank you, Emely! I'm happy to hear that Alberto was able to assist you and your husband so effectively. It's wonderful to know he found the perfect price for your insurance needs. We appreciate your recommendation and look forward to helping you with any future insurance questions or needs. Thanks for choosing us!"
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Jesus Hernandez

March 18, 2026

5  out of  5
rating by Jesus Hernandez
""La mejor decisión fue cambiarme aquí; me brindaron seguridad y tranquilidad total para mi familia"."
We responded:
"¡Gracias, Jesús! Me alegra saber que te sientes seguro y tranquilo con nosotros. Estamos aquí para ayudarte siempre que lo necesites. ¡Gracias por elegirnos!"
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My Food Therapy

February 20, 2026

5  out of  5
rating by My Food Therapy
"I’ve worked with this State Farm office for many years, and they continue to impress me with their professionalism and responsiveness. My agent is consistently prompt, clear, and genuinely helpful any time I have a question or need to make a change to my policies. His team runs a very organized office, and it’s obvious they care about the people they serve.

I always feel well taken care of here, and I highly recommend this office to anyone looking for reliable, trustworthy insurance support."
We responded:
"Thank you, Lisa, for your wonderful feedback! I'm happy to know that our professionalism and responsiveness have made a positive impact on your experience. It's great to hear that you feel well taken care of and find our office organized and supportive. Your recommendation means a lot to us. If you ever need anything, feel free to reach out!"
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Roman Herrera

February 20, 2026

5  out of  5
rating by Roman Herrera
"Amazing customer service!"
We responded:
"Roman, thank you for your feedback! I'm happy to know you had an amazing experience with our customer service. If you need anything else, feel free to reach out!"
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Danielle Williams

February 16, 2026

2  out of  5
rating by Danielle Williams
"Stefanie is awesome! Quick to respond and got me set up with a great rate. Great customer service!

Edit: my experience with this agency has gone down hill, fast. The two stars is because you can still call and talk to a person, and Zeke is nice and really tries to fix the issues. But the billing practices here are predatory and incorrect. They have messed up my bill several times, and it for whatever reason takes 3 to 4 weeks to correct their error and I am supposed to assume they will credit me the difference later, but I still have to pay the high, incorrect amount now. Yeah right. Last time I called about my billing error, I was also told when they set up my policy, they just arbitrarily said I drive 15k to 17k miles a year, so I am paying higher prices for mileage. In actuality, I drive 3000 miles per year now. I have a 15 year old vehicle that has 112k miles on it, drastically below the national average. No one could tell me why it was underwritten that way, and the only way for them to fix it is for me to put a tracker in my car, which I absolutely will not do. I am sick of the deceptive billing and strongly considering switching insurances, or contacting the Colorado Division of Insurance, because this is ridiculous on every level."
We responded:
"Danielle, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Stefanie cares a lot about our customers."
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Peace Kalomba

December 22, 2025

5  out of  5
rating by Peace Kalomba
"The team members at Clayton’s office are very professional and responsive!"
We responded:
"Thank you, Peace! I'm happy to hear that you found our team professional and responsive. We strive to provide excellent service to all our customers. If you need anything else, feel free to reach out!"
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Paula Klein

December 17, 2025

5  out of  5
rating by Paula Klein
"Always helpful and proactive around policy renewals."
We responded:
"Thank you, Paula! I'm happy to hear that you find our team helpful and proactive with your policy renewals. We aim to make the process as smooth as possible for you. If you ever need anything else, feel free to reach out!"
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Cory Beachler

December 9, 2025

5  out of  5
rating by Cory Beachler
"I have worked with Aryanna and Clayton on my insurance personally and professionally with my customers. They are both very knowledgeable and eager to help with quick results. I would highly recommend them for all your insurance needs"
We responded:
"Cory, thank you for your fantastic feedback! I'm happy to hear that Aryanna and I could assist you both personally and professionally. Your recommendation means a lot to us. If you need anything else, feel free to reach out anytime!"