State Farm® Insurance Agent Clayton Thomson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Pam Valenti
August 24, 2024
5
out of
5
rating by Pam Valenti
"Always excellent service! Thank you Clayton!"
We responded:
"Pam, thank you for your kind words. I'm glad you're satisfied with our service. If you ever need anything, feel free to reach out. - Clayton Thomson - State Farm Insurance Agent, Aurora, CO"
Richard Sanchez
August 16, 2024
5
out of
5
rating by Richard Sanchez
"Estefanie was very helpful with explaining the policy that I wanted and answer every single question I had. Super profesional and organized."
We responded:
"Hey Richard, Thanks for the awesome review! I'm glad Estefanie could help explain your policy and answer all your questions. We appreciate your feedback and are here if you need anything else. - Clayton Thomson - State Farm Insurance Agent, Aurora, CO"
Bhandari Creation
August 8, 2024
5
out of
5
rating by Bhandari Creation
"I got a great customer service from Estefanie Esther."
We responded:
"Hey Bhandari, thanks a lot for the awesome review! I'm really glad Estefanie could provide you with great customer service. If you need anything else, feel free to reach out! - Clayton Thomson - State Farm Insurance Agent, Aurora, CO"
Bashar Dost Akbari
July 24, 2024
5
out of
5
rating by Bashar Dost Akbari
"Highly recommend for your insurance needs."
We responded:
"Hey Bashar! Thanks a lot for the awesome review! We're glad you highly recommend us for insurance needs. If you ever need anything else, we're here to help! - Clayton Thomson - State Farm Insurance Agent, Aurora, CO"
Larry Lansing
July 15, 2024
5
out of
5
rating by Larry Lansing
"Clayton Thomson has been handling my auto and homeowners insurance for the past three years - previously as an employee of two other State Farm agents and now as the owner of his own State Farm agency. His knowledge and experience is clearly evident in the way he has handled my insurance needs and it is well demonstrated through the cost saving measures and coverage options that he has recommended and obtained for me and my family. Case in point - upon recently opening his own agency a review of my current homeowner's policy revealed that a discount for hail resistant shingles installed on my new roof this past year had not been applied to my policy. He immediately had that corrected and I am now being credited back a few hundred dollars and my homeowner's policy premium has been lowered about $500 per year. Great job! You cannot find an agent who will give you better attention and service than Clayton Thomson!"
We responded:
"Thank you so much for this wonderful review Larry, much appreciated! -Clayton"
Shani Siefkes
June 17, 2024
5
out of
5
rating by Shani Siefkes
"Needed an insurance agency with great customer service and BOY did I find what I was looking for. Swapped from Allstate (good prices but need better customer support) to State Farm and I was not sure what to expect. When I called the Clayton Thomson agency I was connected with Alberto and he was amazing. Alberto was patient, friendly, knowledgeable and I decided to swap insurance agents on the spot. Alberto was able to match my pricing with the same coverage level for my home policy, save me money on my two auto policies and was clear and communicative throughout the entire process. Alberto and his amazing service was the sole reason I swapped. I had a question and called the office again a few days later and spoke to Judy and she was also amazing!! I needed some information confirmed and a copy of my policy and before I hung up Judy sent me what I needed she was super patient and professional with me. 10/10 I am a new customer but so satisfied - great first impression and competitive pricing!!! I recommend!"
We responded:
"Shani, we are thrilled to hear you had such a fantastic experience with Alberto and Judy! We're pleased that they provided you with knowledgeable and friendly service, matching your pricing and ensuring a smooth transition. Thank you for recommending us - we're elated to have you as a satisfied customer! If you need anything in the future, we're here for you. - Clayton Thomson - State Farm Insurance Agent, Aurora, CO"
Josiah Neave
May 31, 2024
5
out of
5
rating by Josiah Neave
"Estephanie is very helpful! 5/5, super knowledgeable, will help to get best rates for what you need! Would recommend!"
We responded:
"Josiah, we're happy to hear you found Estefanie super knowledgeable and helpful in securing the best rates for your insurance needs! We're pleased to have provided you with top-notch service and appreciate your recommendation. If you ever need assistance in the future, feel free to reach out to our office. - Clayton Thomson - State Farm Insurance Agent, Aurora, CO"
Sara Cadwell
May 30, 2024
5
out of
5
rating by Sara Cadwell
"Great service! Stephanie was very helpful."
We responded:
"Thank you, Sara! I'm thrilled Stephanie provided you with great service! We're pleased to have been helpful and are grateful for your positive feedback. If you need anything else, feel free to reach out. Clayton Thomson - State Farm Insurance Agent, Aurora, CO"
Kimberly Romero
May 23, 2024
5
out of
5
rating by Kimberly Romero
"Clayton Thomson state farm office. I highly recommend them for all your insurance needs. They have your back. Get your insurance with Clayton Thomson at state farm. A company that stands by you. Thanks Clayton Thomson with State Farm"
We responded:
"Thank you for your recommendation, Kimberly! We're so glad you feel supported by our office. It's important to us to stand by our clients and meet their insurance needs. Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. - Clayton Thomson - State Farm Insurance Agent, Aurora, CO"
Frederick Ravid
May 15, 2024
5
out of
5
rating by Frederick Ravid
"Stefanie did Excellent service thank you so much"
We responded:
"Frederick, I'm pleased to hear that Stefanie provided excellent service! Thank you for acknowledging her dedication. We're grateful for your positive feedback and look forward to assisting you further with your insurance needs in the future! - Clayton Thomson - State Farm Insurance Agent, Aurora, CO"
Courtney Biancalana
April 26, 2024
5
out of
5
rating by Courtney Biancalana
"Estefanie was wonderful to work with! Very helpful and knowledgeable!"
We responded:
"Courtney, thank you for the shoutout for Estefanie! Our office loves being your good neighbor. - Clayton Thomson - State Farm Insurance Agent"
CM Cisneros
April 18, 2024
1
out of
5
rating by CM Cisneros
"Don’t ever go to this office - i have been a customer for 5+ years and they screwed me so bad. They have a complaint in the corporate office and going to ever regulating agency in Colorado."
We responded:
"I’m sorry to hear you feel that way about our office. Eligibility is something every carrier takes into consideration before taking on a risk. There are multiple factors that are taken into consideration at the corporate level. Loss history, credit, etc. are some of the criteria that must be met before taking on an insurable risk. At our office, we want everyone to be happy and want nothing more than to retain all the business we’ve written. Unfortunately, we’re at the mercy of the corporate office when it comes to eligibility. All due respect, but your comment is misleading to others that read it. You’re leaving out important information for those to make an informed, educated decision on whether they wish to do business with our office. As you can see from the countless other 5-star reviews we’ve gotten, we value our customers greatly, and will do everything we can to ensure their happiness. I’m truly sorry and we wish you nothing but the best. – Clayton Thomson Agency"
Cristina Martinez
March 29, 2024
2
out of
5
rating by Cristina Martinez
"Update: Unfortunately, over the years the communication went down hill. Questions weren’t getting answered anymore. One of my policies was cancelled without notification whatsoever by agent. There was no more follow ups. Explanation of how things worked weren’t making any sense, it started to feel just like a sales talk. Constantly wanting to speak spanish when explaining something making difficult to understand some stuff due to lack of fluency and having to redirect the conversation in english so there was no misunderstanding. Lack of communication and professionalism overall made the good experience and satisfaction disappear. I was recommended by a friend to talk to Zeke about some quotes and I ended up switching. Great guy, explained everything to me, was able to work fast and on my time, which I really appreciate. Very helpful, friendly, professional, and easy to work with!!"
We responded:
"Hi, Cristina. I just left you a voicemail and sent an email as well. I think there might be some confusion as I don’t show you’ve ever had any cancellations. I’m truly sorry for the confusion but would love the opportunity to speak with you in person or over the phone at your earliest convenience. I want to make sure you’re always pleased with the level of service we’re able to offer. I look forward to speaking with you and rectifying the situation. - Clayton "
Jacob Rubin
March 17, 2024
5
out of
5
rating by Jacob Rubin
"Estefanie was very knowledgeable and was able to explain things well. I'm happy with the choice to change to state farm. And I can officially call myself "Jake with State Farm". Thank you Estefanie!"
We responded:
"Jacob, we are thrilled to hear that Estefanie provided you with knowledgeable and clear explanations during your transition to State Farm. We are delighted to have you as part of our State Farm family, and we appreciate your kind words. Thank you for choosing us to protect what matters most to you! - Clayton Thomson - State Farm Insurance Agent, Aurora, CO"
New Subscriber
March 8, 2024
5
out of
5
rating by New Subscriber
"Great kind service"
We responded:
"Hello, thank you for the 5-star rating! Providing excellent customer service is our top priority, and we are grateful for your feedback. If you ever need assistance in the future, please don't hesitate to reach out. - Clayton Thomson - State Farm Insurance Agent, Aurora, CO"
J BP
March 5, 2024
5
out of
5
rating by J BP
"Stephanie is very knowledgeable and easy to work with!"
We responded:
"Thank you for the five stars, J! And thank you for the praise for Stephanie!"
Jenny Bergner
March 1, 2024
5
out of
5
rating by Jenny Bergner
"Very friendly and very helpful! It was an enjoyable conversation and I got all of the information that I needed when I called."
We responded:
"Thank you for the five-stars, Jenny! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
luis galeas
February 21, 2024
5
out of
5
rating by luis galeas
"Great customer service they help Me get a great deal for my car insurance and i end up switching with them Janio was so helpful explaining everything about my policy thank yoh"
We responded:
"Luis, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Janio was able to do just that for you! We appreciate you putting your trust in our office to help protect what matters most."
Aly Castillo
February 13, 2024
3
out of
5
rating by Aly Castillo
"Usually when I deal with Clayton himself, I have a great experience. Just recently I added Renter's insurance, I paid for a whole year. Not even 2 weeks later. I received a bill saying that the amount for the year was due, before the end of the month. I'm sure it was just an error but a little irritating for sure. Removed automatic bill pay after this. Just wanna make sure that I Can see my bill to catch any errors. Other than that I really like Working with Clayton and State Farm"
We responded:
"Aly, Thank you so much for bringing this to my attention. I’m so sorry for the inconvenience. State Farm corporate has recently updated their entire billing system enterprise wide. There have been some hiccups with the process but rest assured, the company is working on rectifying this so it doesn’t happen to anyone else. Please accept my sincerest apologies as I truly value you as a customer. Please let me know if there is anything you ever need. I greatly appreciate you and again, thank you for bringing this to my attention. Clayton "
Amy Frazzini
February 2, 2024
5
out of
5
rating by Amy Frazzini
"I have done all of my business by email and text message, and I have felt perfectly safe and comfortable doing so. I currently have all of my vehicles and Home insured with Clayton. I transferred over from Shelter about a year ago and I have been very impressed with the rates and service. I just recently added another vehicle to my policy. I dealt with Estefanie and she was great! I was up and running in no time at all! I would recommend Clayton Thomson and his team to anyone looking for competitive insurance with great customer service!"
We responded:
"Thank you for taking the time to leave a 5-star review, Amy! We greatly appreciate your feedback and are thrilled to hear you had a positive experience with our Clayton Thomson team. We are dedicated to delivering exceptional support and ensuring our customers feel well taken care of. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We value your feedback and look forward to serving you again. Have a fantastic day!"
Eldijana Bjelcic
January 15, 2024
5
out of
5
rating by Eldijana Bjelcic
"My experience with Estefani was outstanding, and I wholeheartedly recommend her to others. She is very commited to customer satisfaction, very knowledgable and friendly. Kudos to you Estefani Esther!"
We responded:
"Thank you, Eldijana! We are fortunate to have hard-working team members, like Estefani, who do their best for our customers. Thank you for trusting us with your coverage needs!"
Snowbros R/C
January 3, 2024
5
out of
5
rating by Snowbros R/C
"Stefanie was a great help! She got my quote done very quickly. She was very knowledgeable and helpful!"
We responded:
"Clayton, thank you for sharing your experience with Stefanie! She is a great asset to our agency and we're happy to hear she was able to provide you with a quote."
Christopher Goodspeed
December 22, 2023
5
out of
5
rating by Christopher Goodspeed
"Zeke was extremely helpful and got my family great, affordable coverage. Thank you so much!"
We responded:
"Christopher, thank you for the kind review! Zeke is amazing, and we're thrilled he made such a positive impact. Your support means a lot to us!"
Nell Washington
December 18, 2023
5
out of
5
rating by Nell Washington
"I spoke with Rachel this morning with my concern about the increase in premium for February 2024. I told her that I was retired and on a fixed income and really was disappointed with the increase. She asked a few questions and signed me up with the Drive Safe and Save program. After she went over the program telling me how I could save by signing up, I was very happy and told her how much I appreciated her assistance. I told her she was my Angel today!!!"
We responded:
"Hello, Nell! We're so happy to receive your shoutout for Rachel, who plays a crucial role in our team and genuinely cares about all our customers. Your confidence in us to handle your insurance needs means the world to us. We sincerely appreciate your support, and it's because of amazing customers like you, we can help our community with their insurance policies."
Danielle Dillon
November 21, 2023
5
out of
5
rating by Danielle Dillon
"Stefanie is awesome! Quick to respond and got me set up with a great rate. Great customer service!"
We responded:
"Danielle, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Stefanie cares a lot about our customers."